12 help desk metrics to measure support performance For the most part, compounded metrics can give you a quick overview of the state of your customer support experience. But if you want finer data points that can help you identify patterns and issues better, you’ll need to filter your call center metrics by channel, date,… Continue reading Top 12 support KPIs for better customer service
Category: AI Chatbots
Intercom vs Zendesk Why HubSpot is the Best Alternative
Intercom vs Zendesk: Comparing features, integrations, and pricing Chatbots are automated customer support tools that can assist with low-level ticket triage and ticket routing in real-time. How easy it is to program a chatbot and how effective a chatbot is at assisting human reps is an important factor for this category. Zendesk wins the major… Continue reading Intercom vs Zendesk Why HubSpot is the Best Alternative
Chatbot Marketing: Your Guide to Using Marketing Bots + FAQ
The 12 Best Chatbot Examples for Businesses Social Media Marketing & Management Dashboard Most customers don’t respond to pop-up invitations to complete feedback surveys. But when asked to provide feedback by a chatbot, they are much more willing to engage. Chatbots can automate the up-selling and cross-selling processes easily. What’s more, they can do this… Continue reading Chatbot Marketing: Your Guide to Using Marketing Bots + FAQ
Insurance Chatbots: A New Era of Customer Service in the Insurance Industry
Top 5 Insurance Chatbot Examples: Most Valuable Use Cases Promising progress has also been made in using AI for radiotherapy to reduce the workload of radiation staff or identify at-risk patients by collecting outcomes before and after treatment [70]. Continual algorithm training and updates would be necessary because of the constant improvements in current standards… Continue reading Insurance Chatbots: A New Era of Customer Service in the Insurance Industry
What Is an NLP Chatbot And How Do NLP-Powered Bots Work?
Difference between a bot, a chatbot, a NLP chatbot and all the rest? If you really want to feel safe, if the user isn’t getting the answers he or she wants, you can set up a trigger for human agent takeover. At times, constraining user input can be a great way to focus and speed… Continue reading What Is an NLP Chatbot And How Do NLP-Powered Bots Work?